NEW YORK TIMES BESTSELLER - Discover how an ordinary mail carrier's approach to life can teach you how to boost creativity, strengthen relationships, and make a real difference every day--now in an updated twentieth-anniversary edition. "[The Fred Factor] delivers a potent motivational message that will super-charge your attitude toward work and life. . . . You will never view yourself, your value to others, and your importance in the world in the same way again."--John Maxwell, from the foreword Meet Fred. No average USPS carrier, Fred seized the chance to find meaning in the mundane and endeavored to make his customers smile every day. After moving to Denver, Speaker Hall of Fame member Mark Sanborn got to know this kindhearted man and realized that Fred's outlook on life can be distilled into four basic principles that anyone can use to bring fresh energy and creativity to our work and life: - Everyone makes a difference- Success is built on relationships- You must continually create value for others, and it doesn't have to cost a penny- You can reinvent yourself regularly In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years--with employees increasingly hungry for purpose in their jobs--and outlines the book's fresh applications. Perfect for graduates, community leaders, or anyone looking to bring more kindness into the world, The Fred Factor is an inspiring guide to becoming your best self.