Every professional relationship contains hidden potential that can unlock opportunities for growth and enrich our careers. However, our mistaken explanations for other people's behavior often get in the way. We simply misread why people say and do the things they do. To truly make the most of our relationships with our colleagues, we need to learn how to be as emotionally intelligent as we are intellectually competent. In The True Competitive Advantage, Dan Silvert draws on his expertise as an executive coach and strategic advisor to demystify the workplace behaviors of your colleagues through four colorful metaphors-Eagle, Parrot, Dove, and Owl. Dan shows how to easily identify each bird type and predict how they are likely to behave in a wide range of workplace situations. Dan's first-rate tips and tried-and-true advice will enable you to choose the right responses to your colleagues, improve relationships, lower your stress, and enhance your quality of life.