Being the only human at a hotel for supernatural beings comes with all sorts of potential problems--especially when you're now their customer service expert and asked to ensure their latest conference goes smoothly. Despite Dahlia being unsure if she wants to stay at The Red Alder hotel longer than necessary, she's determined to prove she's up to the challenge of her latest assignment. She doesn't need special powers or abilities for her job, just an unbeatable arsenal of customer service tactics. But when problems arise at the hotel, like they did during the last conference, she can't help wondering if someone really is trying to sabotage The Red Alder. Except that's not her only problem. Being a human made her a target for blame the last time things went badly, and half the time she turns around the hotel owner with his obnoxiously captivating voice is standing there, waiting for her to mess up. This time can she prove someone is working behind the scenes? Or will she be thrown out on the street before proving her worth? Dive into this urban fantasy trilogy filled with slow burn romance, quirky side characters, and a heroine determined to save the day through quality customer service.