LIST OF CHAPTERS: IntroductionAbout this BookAbout the AuthorPart I: 123 of the Most Important Success TipsPart II: Overview of Operational Excellence1: Introduction2: Key Principles3: Frameworks4: Tools and Techniques5: Implementing Operational Excellence6: Cultivating a Culture of Operational Excellence7: Measuring Success8: Common Challenges and Solutions9: Case Studies10: The Future of Operational ExcellenceThe art and science of operational excellence is captured in this book; Part I is for the seasoned and Part II for the beginner.The author; Musab Qureshi (mail@musab.co.uk) from the UK has worked in the UK, Norway, Switzerland, KSA and the UAE. If you need a book that ensures nothing important is left out and that you're doing the right things - right; this book is an absolute essential.