This Policies and Procedures Manual provides clear and comprehensive guidance for the staff and partners of Heartfelt Care Services Limited, an agency focused on recruiting and placing care assistants and support workers. It covers critical areas like data protection, equal opportunities, workplace health and safety, and practical procedures for managing employees and services. The manual ensures compliance with legal requirements while promoting a safe and professional environment for everyone.It's designed for new and current employees and partners who want to align with our agency's standards and values.