...ever wondered what that cashier is really thinking?Here's a humorous look at the retail experience. Irate customers ("Karens,") holiday shopping/music, shipments, returns, boredom, coworkers, supervisors, store maintenance and more! Based on personal experience and observations, this guide uses humor to discuss the stressors of working in retail. Also, this is a reminder to please, be kind. And no, you may not speak with the manager.